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Sunday, January 07, 2007

No Exit

Tom Spring at PC World tested the cancellation policies of 32 web companies—including two that genealogists might use. The results: canceling was hassle-free, but needs some work.

I couldn't find any information on how to cancel until I entered the word cancel In the site's search engine. spokesperson John Uppendahl confirmed that there is no other way to find cancellation information. But that was only the first hoop I had to jump through to cancel my membership. also forced me to click through several Web pages reminding me of the benefits I'd lose. Finally my clicking ended at a generic Member Support e-mail contact page containing a blank 'Your Question' field. Though the form said nothing about cancellations, I used it to request that the service cancel my subscription. [Link, via Boing Boing]

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